Compensation & claims

If something goes wrong with your parcel in transit, this is how we handle it:

Lost parcel: we refund 100% of the order value.
Damage caused by our packing: we review each case from your unboxing video and compensate fairly.
Claims must be made within 3 days of delivery.
Evidence required: unboxing video, parcel photos

Prohibited & restricted items

Rules differ by country. These groups are commonly prohibited or restricted — please ask before ordering.

Meat, eggs, fresh fruit, fresh milk.

Lighters, large perfumes, paint, aerosols.

Loose lithium batteries, power banks.

Prescription or unidentified drugs.

Items infringing trademarks or copyright.

Cash, gold, silver, gemstones.

How do I pay?

Vietnamese bank transfer, PayPal or Wise. We only buy after you confirm the quote.

What if my parcel is held at customs?

We flag risky items in advance and help with documents. Import duties (if any) are paid by the recipient per local rules.

Is there a minimum order?

No. But combining items into one parcel lowers the per-kg cost.

What can't be shipped?

Fresh food, meat, flammable liquids, loose batteries, prescription drugs, counterfeits... Please ask if unsure.